Skills & Competencies for Technical Sales Support Specialist III

Technical Sales Support Specialist III job profile

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JOB SUMMARY for Technical Sales Support Specialist III

Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.

JOB RESPONSIBILITIES for Technical Sales Support Specialist III

Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team.

Technical Sales Support Specialist III SALARY RANGE

BASE 50%
$106,053
TOTAL 50%
$108,386
Job Level
P03
Job Code
SM15000066
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Manager

Technical Sales Support Specialist III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Sales Support Specialist III skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Technical Sales Support Specialist III

1 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Describes the difference between the three levels of technical support.
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Level 2 Behaviors
(Light Experience)
Follows standard procedures in providing technical support and escalations.
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Level 3 Behaviors
(Moderate Experience)
Delivers tier II support services to resolve and diagnose complex technical problems.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to employees on the development and delivery of standard technical assistance.
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Level 5 Behaviors
(Mastery)
Creates a monitoring system to evaluate technical support metrics and maximize customer support.
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2 Job Family Competencies – Knowledge of Customers
Proficiency Level -2
Skill definition-Collecting experience and insight information to understand the customers’ needs, wants, and aims.
Level 1 Behaviors
(General Familiarity)
Documents the ways to collect customer knowledge like interviews, focus groups, and social media.
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Level 2 Behaviors
(Light Experience)
Conducts customer satisfaction surveys to learn about the consumers' experience with the company.
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Level 3 Behaviors
(Moderate Experience)
Analyzes consumer data information to make changes to marketing strategies.
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Level 4 Behaviors
(Extensive Experience)
Leads the consumer journey mapping to oversee the business from the customer's perspective.
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Level 5 Behaviors
(Mastery)
Builds training modules about the methods to consolidate data and information regarding customer knowledge.
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3 Technical Sales Support Specialist III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist III
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist III
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Technical Sales Support Specialist III

1 Core Competencies – Self-Motivation
Proficiency Level -4
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes benefits of personal drive to achieve goals or standards.
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Level 2 Behaviors
(Light Experience)
Commits to personal and organizational goals.
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Level 3 Behaviors
(Moderate Experience)
Communicates to employees the benefits, rewards, or sanctions if expectations are or are not met.
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Level 4 Behaviors
(Extensive Experience)
Creates a vision board with company goals and objectives to increase motivation within the team.
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Level 5 Behaviors
(Mastery)
Delivers training activities to build continuous self-motivation and confidence across our organization.
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2 Core Competencies – Problem Solving
Proficiency Level -4
Skill definition-Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
Level 1 Behaviors
(General Familiarity)
Describes the key aspects of problem-solving processes.
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Level 2 Behaviors
(Light Experience)
Evaluates the relative strengths and weaknesses of each potential solution.
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Level 3 Behaviors
(Moderate Experience)
Conducts thorough research on the issues and formulates opinions with deep consideration.
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Level 4 Behaviors
(Extensive Experience)
Designs proactive strategies that attempt to avoid or minimize the impact of problems.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools to ensure the implementation of new problem-solving practices.
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3 Technical Sales Support Specialist III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist III
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist III
Proficiency Level - 5

Summary of Technical Sales Support Specialist III skills and competencies

There are 0 hard skills for Technical Sales Support Specialist III.
8 general skills for Technical Sales Support Specialist III, Technical Support, Knowledge of Customers, Product and Technical Knowledge, etc.
7 soft skills for Technical Sales Support Specialist III, Self-Motivation, Problem Solving, Initiative, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Sales Support Specialist III, he or she needs to be skilled in Self-Motivation, be skilled in Problem Solving, and be skilled in Initiative.

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